The Customers’ of Access Bank mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above. The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers Ombudsman will collate data or information from both parties and informally engage parties towards an amicable resolution of the complaint.

See Below Access Bank Nigeria Email Address;

Email Address: ombudsman@accessbankplc.com